Customer Questionnaire

A huge thank you to everyone that took the time to complete our questionnaire.

Questionnaires were anonymous and 107 were returned.

1/ Of the respondents, 48% had been with us 6 months or less, 28% between 6 -18 months and 24% 18 months +

2/  76% of respondents had joined us when their dog was 12 months or younger.

3/ a/ 94% or respondents were extremely happy with their Instructors knowledge, with the other 6% happy

    b/ 90% were extremely happy with their Insructors lesson planning, with the other 10% happy

     c/ 60% were extremely happy with the variety of exercises/activities provided in class, with the      other 40% happy or satisfied

      d/ Only 1% of respondents was unhappy with the cost of classes. 47% were extremely happy

       e/ With regard to the variety of clubs on offer, no respondents were u happy with our offering. 94% were either extremely happy or happy.

       f/ 88% were either extremely happy or happy with the cost of clubs

       g/ 96% were either extremely happy or happy with the tea break

       h/ 2% were unhappy with the toilet facilities

        i/ 98% were either extremely happy or happy with the quality of the field equipment

        j/ 100% were either extremely happy or happy with lesson times

With regards to the comments section, the following improvements are currently underway:-

1/ Cabin and awning being refurbished at a cost of just under £2.5k
2/ E-Newsletter to commence this week and be issued at least every quarter
3/ Training treats to be stocked as standard in our shop
4/ Decaff coffee now available during tea break as standard
5/ Recall practice session-dates on the noticeboard

Your feedback is vital to us as we continue to forge forward as Dogzaloud and we're proud to have you making this journey with us x