A huge thank you to everyone that took the time to complete our questionnaire.
Questionnaires were anonymous and 107 were returned.
1/ Of the respondents, 48% had been with us 6 months or less, 28% between 6 -18 months and 24% 18 months +
2/ 76% of respondents had joined us when their dog was 12 months or younger.
3/ a/ 94% or respondents were extremely happy with their Instructors knowledge, with the other 6% happy
b/ 90% were extremely happy with their Insructors lesson planning, with the other 10% happy
c/ 60% were extremely happy with the variety of exercises/activities provided in class, with the other 40% happy or satisfied
d/ Only 1% of respondents was unhappy with the cost of classes. 47% were extremely happy
e/ With regard to the variety of clubs on offer, no respondents were u happy with our offering. 94% were either extremely happy or happy.
f/ 88% were either extremely happy or happy with the cost of clubs
g/ 96% were either extremely happy or happy with the tea break
h/ 2% were unhappy with the toilet facilities
i/ 98% were either extremely happy or happy with the quality of the field equipment
j/ 100% were either extremely happy or happy with lesson times
With regards to the comments section, the following improvements are currently underway:-
1/ Cabin and awning being refurbished at a cost of just under £2.5k
2/ E-Newsletter to commence this week and be issued at least every quarter
3/ Training treats to be stocked as standard in our shop
4/ Decaff coffee now available during tea break as standard
5/ Recall practice session-dates on the noticeboard
Your feedback is vital to us as we continue to forge forward as Dogzaloud and we're proud to have you making this journey with us x
